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Service Philosophy
Southcare’s service philosophy embraces people, communities and growth. We’re constantly striving to improve so that we can offer you more opportunities.
What is Southcare’s service philosophy?
Southcare’s service philosophy is what guides us to create a caring organisation that provides valuable care services to the community. Based on our core values of quality, respect, integrity, cooperation and empathy, Southcare’s service philosophy embraces people, communities and growth. This ensures we can deliver quality outcomes to those in need and achieve the goals of our organisation. Each day at Southcare, our staff and volunteers carry out our service philosophy.
This means we:
- Value the individuality of each and every person
- Understand the importance of connection to each other and our communities
- Celebrate the transformation of potential and opportunity into growth and new ideas
Achieving our service philosophy
Our service is personal and connected to the people and communities around you. We are always striving to improve so that we can offer you more opportunities for personal growth and fulfilment. Each aspect of our service philosophy guides our actions each day. The following table describes the way we implement our service philosophy within the community.
| PERSONAL | CONNECTED | GROWING |
|---|---|---|
| We understand everyone is different | We build genuine lifelong partnerships with the people and the communities we serve | We are responsive, continually striving to do better than we did yesterday |
| We are flexible and fit in with the needs of our clients | We commit to the local community and we are invested in its future | We create opportunities for personal growth |
| We are welcoming, warm and professional | We contribute to vibrant, living communities | We actively encourage learning |
| We appreciate and nurture each individual’s unique circumstances, talents and contribution | We respond to meet the needs of people in our community | We love new ideas |
| We support other organisations | We think big |
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If you are considering aged care options for yourself or a loved one and would like some assistance, please checkout our e-book collection. These guides will provide guidance and help answer your questions.
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