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Service Governance
Southcare is audited by both the State and Federal Governments every 3 years on the delivery of its aged care services.
Service Governance
Southcare is audited by both the State and Federal Governments to ensure compliance with the Aged Care and Quality Standards Southcare was last audited in 2014 and 2016 respectively by both Governments and fully met all requirements to the standards of these independent audits. Southcare’s Financial Counselling service was also audited in 2014 and we are pleased to report that we also met all the requirements of that audit. Furthermore, Southcare’s financial records are audited by an external auditor every year. The results of these audits are published in our Annual Report.
The Southcare Quality Committee is responsible for providing a collaborative approach to quality management , compliance, customer satisfaction and best practice across the organisation. This Committee has developed an audit plan to ensure all service and operational activities are regularly audited, measured against defined standards to ensure we continue to meet regulatory and customer expectations and to find opportunities for improvement.
Feedback at Southcare
Southcare is committed to continuous improvement. That’s why we have integrated processes in place to incorporate feedback and suggestions relating to service delivery, customer surveys and independent recommendations which help us to continually improve our service to all our stakeholders. We value feedback to improve our service. To tell us how we can make our service better, please contact us on 61173050.
Annual Reports
Download annual reports below:
Board Governance
Southcare is governed by an experienced Board of Directors elected for their strategic and professional skills to assist the organisation in achieving its objectives. The Board is supported by a strong Executive Leadership Team with many decades of experience in delivering community services.
