service philosophy

Service Governance

Southcare is audited by both the State and Federal Governments every 3 years on the delivery of its aged care services.

Service Governance

Southcare is audited by both the State and Federal Governments to ensure compliance with the Aged Care and Quality Standards Southcare was last audited in 2014 and 2016 respectively by both Governments and fully met all requirements to the standards of these independent audits. Southcare’s Financial Counselling service was also audited in 2014 and we are pleased to report that we also met all the requirements of that audit. Furthermore, Southcare’s financial records are audited by an external auditor every year. The results of these audits are published in our Annual Report.

The Southcare Quality Committee is responsible for providing a collaborative approach to quality management , compliance, customer satisfaction and best practice across the organisation. This Committee has developed an audit plan to ensure all service and operational activities are regularly audited, measured against defined standards to ensure we continue to meet regulatory and customer expectations and to find opportunities for improvement.

Feedback at Southcare

Southcare is committed to continuous improvement. That’s why we have integrated processes in place to incorporate feedback and suggestions relating to service delivery, customer surveys and independent recommendations which help us to continually improve our service to all our stakeholders. We value  feedback to improve our service. To tell us how we can make our service better, please contact us on 61173050

Annual Reports

Download annual reports below:

Board Governance

Sotuhcare is governed by an experienced Board of Directors elected for their strategic and professional skills to assist the organisation in achieving its objectives. The Board is supported by a strong Executive Leadership Team with many decades of experience in delivering community services.

Chairman

John Dodman

After completing a successful 37 year career in banking and finance in 2009, I now devote my time to supporting the not-for-profit sector. Being on the Southcare board gives me a direct insight into the many issues that elderly people face in their local community. Southcare is currently building on our strong tradition of support for the elderly, with positive strategic plans to broaden community support for aged people even further which makes it an exciting time to be involved with the organisation.

My other volunteer roles include past president of the Rotary Club of Como and member of the finance committee at Foodbank WA. These roles provide an opportunity for me to give back to my local community, and meet many other dedicated volunteers, who share my passion for community service.

This represents my way of giving back to the local community, and seeking to improve Southcare’s capacity to continue their wonderful community support which has been delivered over many years, following a hectic corporate work life. It also enables me to connect with my local community, and be aware of many local issues and opportunities to assist, in conjunction with my extensive Rotary community activities.

Deputy Chair

Veronica Lawrance

I am an undergraduate and postgraduate of Curtin University. I hold a Bachelor of Commerce (public relations), and a Master of Philosophy (public relations) action research degree. My research focused on culture, change and professionalisation in the not-for-profit sector. I have extensive experience in PR/communications in the non-profit, private, corporate and government sectors. I have worked in PR/communication roles for such organisations as HBF (Western Australia’s largest private health insurer), WA Football Commission, the local community (Perth Ramble) and Presbyterian Ladies’ College (to name a few). I have previously been a sessional academic at Curtin in the School of Management (Communication in Business) and the School of Marketing (PR Foundations and PR Techniques). I am currently the unit coordinator for PR Planning and Evaluation and Cross-Cultural Communications.

I am a Justice of the Peace and a board member of Advocare WA – a leading non-profit dedicated to the cause of older people and people with disabilities. Previously an ex-local government councillor for the City of South Perth (2010 – 2015) I have a good knowledge of local government and now sit on the Executive of Borderless Friendships WA.

I am a member of the Australian Institute of Company Directors; the Public Relations Institute of Australia; the Chartered Institute of Public Relations (UK); the Content Marketing Institute and the International Public Relations Institute.

I’ve always tried to be part of the community, school cafés, P & C, helping out at events and fundraisers, so progressing to a board once the children grew up seemed like the appropriate progression. Having served on several boards, I have always looked at where my skills would be best suited and for a board which will challenge me. Southcare is a vibrant organisation and echoes my values and ethics, so it was obviously a board I was drawn to. I enjoy the dynamism of my fellow board members and the energy which flows down from the CEO and the Chairperson. It’s a good fit for me.

Treasurer

Tim Davey

My commercial experience comes from owning and operating an accounting practice and light manufacturing enterprise. My not-for-profit involvement has been across the spectrum of roles including auditing, founding and as treasurer of organisations in aged care, employment for people with disabilities, and many other community based service avenues. I want to contribute in a board role so Southcare can add to its rich history of service to the local community. My commitment on the Southcare Board gives me great satisfaction through enhancing the vibrancy and richness of our community.

Secretary

Ashley Dawson

My background is in accounting and finance, and as an accountant specialising in business advisory and corporate taxation. I also currently sit on the board of two NFP’s. I am passionate about being involved in the future direction of aged care services in our state. Southcare is a leader in the provision of services to the local community and I’m proud to be a part of it.

Member

William Marshall

After an extensive career in the public and private acute healthcare, community and mental health sectors, I returned to Western Australia in February 2001 to take up the position of Chief Executive Officer of SwanCare Group, one of the largest single site providers of aged care and senior’s accommodation in Australia.

In September 2007, I left SwanCare to head up the development of the Seniors and Villages Communities division of the Aspen Group to develop and operate several retirement/lifestyle living communities in New South Wales and Western Australia. I joined Westridge Australia in 2009 (part of the BGC group, one of the largest privately-owned building companies in Australia) to coordinate and manage development opportunities (in-house and with business partners) throughout Western Australia in the areas of retirement and aged care, health and social and affordable housing.

I joined and I am still currently at National Lifestyle Villages in July 2013 as Group General Manager, Client Services and Business Growth.

I have a Bachelor of Health Administration and completed a Masters of Health Service Management in 2014.

Member

Miguel Gomez

I arrived in Western Australia in 2013 from my native California where I worked in various finance, accounting and business operations roles, specifically in reporting and process improvement. I am currently in business planning & analysis for a large construction and manufacturing company in Perth. My time working with various organisations has provided me experience that I am excited to apply to the Southcare Board. I look forward to helping such an important organisation achieve its objectives and continue to provide needed services to the community.

Member

Mario Gomes

My professional profile spans the commercial sector as well as the community sector. As Associate Creative Director in one of the world’s largest advertising networks, I created award-winning campaigns for international clients. Driven by the desire to give back to the community in a tangible way, I moved to the community sector in 2008.

At Mission Australia, I experienced the privilege of reaching out to people with significant life challenges. My current role as a business development & marketing manager at Holyoake allows me to optimise my skills for the benefit of the broader community.
I endeavour to think outside the box and am particularly keen about social enterprise and social innovation. It is a pleasure to be on the board of Southcare as this dynamic organisation powers ahead in an era of disruption.

Member

Luke Mitchell

I have over 17 years experience in healthcare. Having graduated with a degree in Medical Imaging, I joined PMH as a graduate Radiographer. It was there I discovered my passion for volunteering in health, working in Club Ado – the hospital retreat for patients on the adolescent ward, while studying my specialty in MRI. After a number of years at PMH, I travelled to the UK to work and volunteer abroad. Upon my return I was appointed Chief MIT at the Neuroimaging and Intervention Service of WA and also began my MBA studies.

While seconded to the Perth Children’s Hospital project, I worked with a number of PwC consultants and was asked to join the firm in 2014 to bring my clinical, operational improvement and health strategy experience. I have managed over 20 healthcare projects with PwC in the last 5 years and I am extremely interested in assisting the not for profit healthcare sector.

My career in healthcare and consulting has meant I have a passion for aligning strategy with operations across all aspects of a patient, customer or client’s journey. I joined Southcare to pursue this passion and give back to the local community as a volunteer Non-Executive Director. I was drawn to Southcare’s core values particularly Empathy – and my position has meant I can ensure that the organisation continues to focus on being empathetic towards their customers and being truly customer centric.

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