service philosophy

Service Governance

Southcare is audited by both the State and Federal Governments every 3 years on the delivery of its aged care services.

Service Governance

Southcare is audited by both the State and Federal Governments to ensure compliance with the Aged Care and Quality Standards Southcare was last audited in 2014 and 2016 respectively by both Governments and fully met all requirements to the standards of these independent audits. Southcare’s Financial Counselling service was also audited in 2014 and we are pleased to report that we also met all the requirements of that audit. Furthermore, Southcare’s financial records are audited by an external auditor every year. The results of these audits are published in our Annual Report.

The Southcare Quality Committee is responsible for providing a collaborative approach to quality management , compliance, customer satisfaction and best practice across the organisation. This Committee has developed an audit plan to ensure all service and operational activities are regularly audited, measured against defined standards to ensure we continue to meet regulatory and customer expectations and to find opportunities for improvement.

Feedback at Southcare

Southcare is committed to continuous improvement. That’s why we have integrated processes in place to incorporate feedback and suggestions relating to service delivery, customer surveys and independent recommendations which help us to continually improve our service to all our stakeholders. We value  feedback to improve our service. To tell us how we can make our service better, please contact us on 61173050

Annual Reports

Download annual reports below:

Board Governance

Southcare is governed by an experienced Board of Directors elected for their strategic and professional skills to assist the organisation in achieving its objectives. The Board is supported by a strong Executive Leadership Team with many decades of experience in delivering community services.

Chairman

John Dodman

John completed a successful 37-year career in the Banking and Finance industry working internationally and interstate, holding senior management roles from 1990 to 2005.

On leaving full-time employment in 2009, John become involved as a non-executive director on several local community organisations including Foodbank WA’s Finance Committee, and has been an active member of Rotary International since 1998. He has been a Southcare Inc Board member for the last nine years and was elected as Board Chair in 2015.

Deputy Chair

Veronica Lawrance

Veronica is a Public Relations and Marketing professional with extensive experience as a Clinical/Professional Fellow in Cross Cultural Communications, and Public Relations Planning and Evaluation.

Veronica’s previous roles include Executive Manager for Landlink Australia Inc., Director Community Relations, Presbyterian Ladies’ College, and Public Relations and Marketing Manager at Fremantle Cemetery Board.

Treasurer

Ashley Dawson

Ashley is a Certified Practising Accountant (CPA) and works as an Associate Director of GeersSullivan, and has over 13 years’ experience in a public practice.

Her key objectives are to maintain the existing client base, as well as grow new business opportunities, manage her team’s performance and ongoing development of the practice as a whole. 

Ashley is also a non-executive director for the Dementia Foundation of WA and Coleman’s Academy.

Director

William Marshall

Bill is the Chief Executive Officer (CEO) of Edenlife (part of the Lester Group), a role he commenced in June 2018 following a fulfilling role at National Lifestyle Villages as Group General Manager – Operations.

Bill’s previous roles include General Manager, Westridge Australia Pty Ltd (part of the BGC Group), CEO, Aspen Communities (part of the Aspen Group of companies) and CEO of SwanCare Group.

Secretary

Miguel Gomez

Miguel is an independent Management Consultant specialising in business improvement programs to help drive large scale cost savings and improve organisational effectiveness.

Prior to this, he was Senior Operations Manager/Acting State Manager, WA & SA for Uber Eats Australia, where he drove business expansions, technology-focused customer engagement projects and managed aspects of Australia and NZ policy.

His other recent role was as Business Analysis and Improvement Manager at BGC Australia Pty Ltd, one of the largest private construction and building product manufacturing companies in Australia.

Director

Mario Gomes

Mario is the Business Development and Marketing Manager at Holyoake.

His key objectives are to develop, implement, promote and manage corporate programs; promote Holyoake’s counselling programs and services; develop strategies to reduce dependence on government funding; coordinate all social media activity; increase brand awareness; develop and strengthen stakeholder relationships, and contribute to organisational management.

Mario has worked in Dubai for Lowe & Partners Worldwide and holds a Bachelor of Art with honours in Sociology.

Director

Luke Mitchell

Luke works as a Senior Manager in PwC’s Consulting practice where he brings over 18 years’ experience in healthcare and healthcare-related industries.

His role is to oversee strategic improvement projects for public and private healthcare clients related to transformation, operations, and finance.

He is a former clinician and has worked with a range of organisations in management positions as a clinician and delivering projects, both in the UK and Australia.

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