Aged Care Questions? Ask Nicky.

Are you considering aged care options for yourself or a loved one to stay at home?  Are you confused or not sure where to start?

Researching the options for aged care can seem like a maze and often leave you with more questions than answers. Let Dr. Nicky Howe, Southcare CEO, guide you through and help you understand the options that are available to support you or your loved ones to live independently in your own home and community.

“I wish I’d known what was available to me before I needed it. I wish I’d known what to ask the hospital social worker.”
Sam, Southcare client

As a community based not-for-profit aged care provider, we are here to help and have developed a range of resources designed to help you through this journey


Aged Care Videos

Watch some candid conversations between Dr. Nicky Howe, Southcare CEO and her mum Janet discussing how getting older is impacting on her and Colin and the care options available.

How To Get Aged Care Services at Home

When you might start to consider getting help at home, the process to get started, contact for My Aged Care, assessment process and costs.
Read more on How To Get Help at Home

How to Choose an Aged Care Service Provider

What to look for or ask when looking at selecting an aged care provider.
Read more on costs and use our comparison tool

What is HACC?

Home and Community Care, sometimes called HACC…  what is HACC , how it’s different to other funded support services and who is eligible for HACC aged care funding?

 What is a Home Care Package?

What Home Care Packages are, how a HCP is different to different other funded aged care support services and who might be eligible.

Aged Care Costs… Explained

Explaining the money maze that surrounds aged-care from funds available to fees and charges.

Read more on costs and use our comparison tool

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“Aged Care: Ask Nicky” with Jenny Seaton on Curtin Radio

Dr. Nicky Howe, Southcare CEO will be joining Jenny Seaton for the Afternoon Show on Curtin Radio ​each month to talk all things aged care.

Do you have questions to “Ask Nicky”? Email your question using the above form or call in live.

Listen to previous segments on aged care below.

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Free Aged Care Seminars


Do you want to know
  1. How to access aged care services in your own home?
  2. What subsidies and funding options are available to pay for these services?
  3. What services and products are available to support you in your own home?
  4. How to compare fees?

“Choosing the right provider is important, but knowing the right information from the beginning regarding packages is essential.”
Lisa, primary carer for her husband

Then this free aged care seminar is for you

Expert staff from Southcare will guide you through the ‘aged care jargon’ and answer all your questions.

They will help you understand the options that are available to support you to live independently in your own home and community.

Seminar Details
2018 Dates:Second Tuesday of Each Month
9 January, 13 February, 13 March, 10 April
Two Sessions:10.00am or 6:00pm
Location:Southcare Central
19 Pether Rd, Manning

Free Parking

Can’t make the date, prefer a private appointment or group session in your home?

We can deliver a seminar that provides information and enables people to have plenty of time to ask questions and seek advice.Simply call 9450 6233 and we’ll come to you.

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Q & A

What is HACC?

Government funded services for people that require a low level of in home support i.e. assistance with domestic chores, gardening maintenance, shopping etc It’s for people with low level support needs.

What is HCP?

A Home Care Package (HCP) is a government funded support service the helps you live independently in your own home with a package of care, services and case management to meet your individual support needs. You have flexibility and choice about who delivers your care. The services are for a more complex level of  care needs; tailored to  your individual requirements and includes case management.

What are the signs I need help at home?

Some signs you might need help at home;

  • It is becoming harder to get to the store, the doctor, or other appointments.
  • You are having difficulty keeping up with the daily chores around your home such as house cleaning, changing the bed sheets.
  • You don’t have as much energy or motivation.
  • It’s getting more difficult to maintain the garden.

Getting help is a preventative measure that can keep you independent and active in your home longer.

What funding is available?

Depends on the level of care required- level 2 around $1200 per month; level 3 around $2600 per month; level 4 around $4100 per month.

We probably aren’t eligible for funding…

If you’re not on an aged pension you will be income tested. Your financial situation won’t stop you from accessing some funds for services however you will be asked to contribute to the services you receive.

What if I'm privately funded?

We can still provide home care services if your care is not subsidised by the Government. The only difference is you skip the assessment process, which means you can access services much faster.

I feel guilty taking services from people who might need it more...

You will go through a robust assessment process when accessing services therefore if you have been deemed as requiring services then you should accept the assistance because it means you will be able to remain living independently and connected to your community for longer.