Thank you for taking the time to give us your feedback, you can use the form at the bottom of this page to leave your comments but first, we thought you might like to know how your comments make a difference.

Compliments

Your compliments for staff are recorded over the year as nominations in the annual Southcare Value and Service Awards.

These awards are a way of recognising Southcare staff and volunteers who are living the Southcare Values in their everyday work.

Our Values

QUALITYRESPECTINTEGRITYCOOPERATIONEMPATHY
Strive to achieve excellence and best practiceTreat everyone equally and not impose your beliefs on other people ‘accept   rather than tolerate’ people’s differences.Do what you know is ‘right and just’ even when no one is looking.Listen and try to understand and help each other in ‘big or little’ ways.Understand the person’s situation and their feelings without judgement

By nominating a staff member or volunteer for an award you are helping to maintain our culture of best practice and you are giving that person the gift of positive feedback by acknowledging their behaviour.

Improvements

As a caring community organisation we exist to serve (not drive profit for shareholders). We aim to be customer centric, meaning we want to put you at the center of everything we do.

For this reason we encourage your feedback and suggestions for improvement. In line with Southcares continuous improvement policy, we constantly review our service offering and processes against customer feedback to uncover better ways of meeting your needs.

Consultation

As part of our customer centric focus, we are often looking for customers and stakeholders to participate in focus groups, workshops and one-on-one interviews. You can elect your interest in the form below.