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Stay connected and in control of your care… when you need it most.
Southcare Connect is exclusive to Southcare customers and family, and lets you maximise your independence by controlling your services to fit your lifestyle.
Developed by our caring hands, it is free, personalised and easy to use.
Southcare Connect enables you to:
Getting started is easy, safe, secure and free. Easy as 1, 2, 3!
Need help connecting? Let our caring hands help.
Reach out by phoning 9436 3449 or emailing southcareconnect@southcare.org.au
Getting started is easy, safe, secure and free. Easy as 1, 2, 3!
Yes, we are hosting regular training sessions to show you how to use this app to best help you. Contact us to register for the next session.
Or ask your Coordinator at your next home visit to show you the app.
To view your schedule click on My Schedule tile on the home screen.
Your upcoming visits listed on a calendar, with details of the date, time, duration and which carer is visiting you.
Scroll to left to view more dates and scroll down to see more visits.
You will be able to view scheduled services up to 14 days in advance and past services for the last 14 days.
You can request a change or cancellation of service from within View My Schedule by clicking on the service and selecting change or cancel.
Once the request has been made, the visit will display the text “Change Request pending” until updated by Southcare.
Once your request has been actioned, you will receive a message to advise the change has been updated and any changes will be updated to view on your schedule.
You can make a change or cancellation as long as the visit is not scheduled within the next 48 hours. If you need to make a change within 48 hours, please contact Southcare on 9450 6233.
If you are a Home care Package customer you can request additional services or a product within the My Schedule tile on the home screen.
Click on request a Service/product tile to complete the form.
Once the request has been submitted, your Coordinator will review against your approved care plan and contact you to discuss the request, take required steps to progress the request and update your care plan accordingly.
Where the request cannot be accommodated your Care Coordinator will contact you to discuss alternative options.
You can view your last month’s full statement or invoice from within My Care tile on the home screen.
To view the invoice or statement click on invoice or statement tile.
You can use two fingers to zoom in if needed to read the statement or invoice.
Please note, they do not reflect live charges, but only the last complete month’s statement/invoice.
You and your nominated family members will receive alerts about upcoming visits and messages. You will receive separate notifications for each visit that is scheduled an hour before the time the service is scheduled
You can turn off notifications at any time via your phone settings if you wish.
If you would like to see your notifications again:
1. Go to the menu tab (the three horizontal lines in the corner of your screen)
2. Select ‘notifications’ from the list
You can send an enquiry direct to your Coordinator from Enquiries tile under Contact Us on home screen.
Once your enquiry has been received, the team will respond to you via the preferred method of communication selected when submitting the enquiry. using the most appropriate communication channel.
You can view who will be delivering your next service on your schedule, under View my Schedule tile.
Click on the service visit to view date, time, duration and which carer is visiting you.
You can update your details, like your phone number and email address by sending an enquiry from Enquiries tile under Contact Us on home screen.
Select enquiry type of update my details and once submitted the team will action and confirm when updated via the preferred method of communication selected when submitting the enquiry.
If you are having technical difficulties such as trouble logging in or downloading the app, please contact Southcare via email on southcareconnect@southcare.org.au or Southcare Connect support line 9436 3449.
To keep up to date with the latest news from Southcare, you can access news stories and Southcare Snippet newsletter from the app.
Plus you can message Southcarers and family members via chat tile.
You can view the latest newsletter from Southcare under the What’s Happening tile on home screen, or the Southcare Stories page.
If you are on social media, you can follow us on Facebook or Linked In.