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Getting started is easy, safe, secure and free. Easy as 1, 2, 3!
Yes, our Southcare Connect support team can visit you at home to help answer any questions you have. Contact them on 9436 3449 or email southcareconnect@southcare.org.au.
Or, ask your Coordinator when they next visit you at home.
To view your schedule, click on the “My Schedule” tile on the home screen.
Your upcoming visits will be listed on a calendar, with details of the date, time, duration and which carer is visiting you.
Scroll to the left to view more dates and scroll down to see more visits.
You will be able to view your scheduled services up to 14 days in advance and past services for the last 14 days.
Please note that while we endeavour to have all information up-to-date, any changes made within the last four hours may not be reflected on your schedule.
You can request a change or cancellation of service from within “View My Schedule” by clicking on the service and selecting change or cancel.
Once the request has been made, the visit will display the text “Change Request pending” until updated by Southcare.
Once your request has been actioned, you will receive a message to advise the change has been updated and any changes will be updated to view on your schedule.
You can make a change or cancellation as long as the visit is not scheduled within the next 48 hours. If you need to make a change within 48 hours, please contact Southcare on 9450 6233.
If you are a Home Care Package customer, you can request additional services or a product within the “My Schedule” tile on the home screen.
Click on the “Request a Service/Product” tile to complete the form.
Once the request has been submitted, your Coordinator will review against your approved care plan and contact you to discuss the request, take required steps to progress the request and update your care plan accordingly.
Where the request cannot be accommodated, your Coordinator will contact you to discuss alternative options.
You can view your last month’s full statement or invoice from within the “My Care” tile on the home screen.
To view the invoice or statement, click on the invoice or statement tile.
You can use two fingers to zoom in if needed to read the statement or invoice.
Please note, they do not reflect live charges, rather only the last complete month’s statement/invoice.
You and your nominated family members will receive alerts about upcoming visits and messages. You will receive separate notifications for each visit that is scheduled an hour before the time the service is scheduled.
You can turn off notifications at any time via your phone settings if you wish.
If you would like to see your notifications again:
1. Go to the menu tab (the three horizontal lines in the corner of your screen)
2. Select ‘Notifications’ from the list
You can send an enquiry direct to your Coordinator from the “Enquiries” tile under “Contact Us” on the home screen.
Once your enquiry has been received, the team will respond to you via the preferred method of communication selected when submitting the enquiry.
You can view who will be delivering your next service on your schedule, under the “View my Schedule” tile.
Click on the service visit to view date, time, duration and which carer is visiting you.
You can update your details by selecting the “Menu” icon on the top left and then “My Profile” located in “My details”.
From here, you can upload a picture of yourself and update your mobile phone or email. Once submitted, Southcare will receive a notification to update this also, so your correct details will be up-to-date.
All of our latest news stories are automatically shared to Southcare Connect and you will get a notification every time this happens.
The newsletter, Southcare Snippet, is also shared monthly under the “What’s Happening” tile.
If you are on social media, you can follow us on Facebook for the latest too.
Please reach out to our team by emailing southcareconnect@southcare.org.au or call the support line on 9436 3449.
