You and Southcare. Better together.

Fish and chips, pen and paper, Kenny and Dolly. Some things are better together.

Laughter and friends, coffee and conversation, blue skies and sunshine. More of your everyday that’s better together.

When it comes to your care under the Commonwealth Home Support Program, that’s better together too.

One provider. One team. One integrated service.  All for you.

You and Southcare. Better together.

Receive a $200 gift card* when you transfer one or all of these services to Southcare:

  • personal care
  • social support
  • respite care
  • domestic assistance

Yes, when you bring all your care together with Southcare, you can enjoy a $200 gift card* as our way of saying thank you.

Because when it comes to care – trust and connection, support and understanding – it’s better together.

*Terms and conditions apply

Why having all your services together with Southcare is better

Choosing Southcare to manage all of your Commonwealth Home Support Program services means:

Simplicity and ease

  • No more juggling multiple contacts, appointments, or providers. Everything is coordinated in one place, saving you time, stress, and confusion.

Consistent, personalised care

  • When one team knows you well, your preferences, routines, and goals stay front and centre. This means more tailored support that truly feels all about you.

Better communication

  • With a single provider, there’s less risk of miscommunication. One care team means easier updates and quicker responses, ensuring nothing falls through the cracks.

Stronger relationships

  • One provider means you build trust with familiar faces who understand your personal care needs. That continuity creates comfort, confidence, and a genuine sense of connection.

More coordinated support

  • Having one care team means the services you need work better together more seamlessly. Whether it’s in-home help, social support or personal care to supplement your existing services, your care feels unified rather than fragmented.

Greater flexibility

  • As your needs change, one provider can adjust your services quickly and smoothly, without the need to start over with someone new.

Peace of mind for you and your family

  • Knowing everything is managed in one place gives reassurance that your care is organised, reliable, and centred around your well-being.

Transfer your care in six easy steps

Choose Southcare

Some providers might not be able to deliver the care you need. At Southcare, we can deliver personal care, social support and domestic assistance under the Commonwealth Home Support Program, in line with your assessed and approved care needs.

Call My Aged Care and transfer your referral code

Call My Aged Care on 1800 200 422, tell them you want to change providers and ask them to re-issue your referral code. Your referral code may start with 1- or 2-, and is followed by 12 numbers. This code allows us to access your records and accept your funding.

Provide written notice to your current provider

Once you have your referral code, you can formally end your existing agreement. Check your notice period and review your Service Agreement — it’s usually 14 or 28 days.

Agree on an “exit date” and confirm this in writing to your current provider.

Say something like “I am transferring my services. My final day of care will be [insert date]. Please prepare my final statement and arrange the transfer of my unspent funds.”

Confirm your start date with us

Your start date should be the very next day after your exit date. Continuity of care is essential and an immediate transfer means there is no gap in your services.

Receive your welcome gift and enjoy services with us

You will receive a $200 gift card* as a welcome gift. We’ll visit you at home to talk through your goals and care needs, create a care plan together that best supports you and your care team will start supporting you at home.

If having multiple in-home care providers isn’t working, you deserve better. At Southcare, we believe your care should feel seamless, connected, and centred around you. Southcare and you, some things are better together.