Coffee, connection and cards
Read more
Community Care
Switch to Southcare
If you’re not happy with your current provider, keen to make the most of your funding package, looking for the same great care and support your friends or family receive or just want to explore your options, Southcare can help. Plus switch before 30 June 2026 to receive a $100 Coles/Myer gift card!*
Not getting the care you deserve and thinking about switching your home care provider? Our caring hands are ready to help!
Plus, switch to Southcare before 30 June 2026, and receive a $100 Coles/Myer gift card to spend how you choose!*
Switch your care in six easy steps…
Choose Southcare
Some providers might not be able to deliver the care you need. At Southcare, we can deliver care under Support at Home or the Commonwealth Home Support Program in line with your assessed and approved care needs.
Call My Aged Care and transfer your referral code
Call My Aged Care on 1800 200 422, tell them you want to change providers and ask them to re-issue your referral code. Your referral code may start with 1- or 2-, and is followed by 12 numbers. This code allows us to access your records and accept your funding.
Provide written notice to your current provider
Once you have your referral code, you can formally end your existing agreement. Check your notice period and review your Service Agreement — it’s usually 14 or 28 days.
Agree on an “exit date” and confirm this in writing to your current provider.
Say something like “I am transferring my services. My final day of care will be [insert date]. Please prepare my final statement and arrange the transfer of my unspent funds.”
Confirm your start date with us
Your start date should be the very next day after your exit date. Continuity of care is essential and an immediate transfer means there is no gap in your services.
Receive your welcome gift and enjoy services with us
You will receive a $100 gift card* as a welcome gift. We’ll visit you at home to talk through your goals and care needs, create a care plan together that best supports you and your care team will start supporting you at home.
Why switch to Southcare?
Because we have caring hands! And we use them to support and guide you so you can stay independent, comfortable and connected in the place you love most – your home.
You are always in control. Use our hands for a little help, or a lot. How much and how is totally up to you, in line with your assessed and approved care needs.
Everything we do is driven by our purpose, underpinned by our values and in line with the Strengthened Aged Care Quality Standards. So, you can be assured of quality service that is inclusive, non-judgemental, supportive, efficient, reliable, personal, empathetic and affordable.
We have been helping people stay independent and connected since 1982.
Some of the care you can enjoy when your care is Southcare
Hear what our participants are saying…
For participant Noreen, who has trusted Southcare since 2018, her care by Southcare includes domestic assistance, personal care and social support. It’s Noreen’s care, Noreen’s way.
For participant Shirley, who has been a Southcare Star since 2023, her care includes domestic assistance, transport and allied health services. It’s Shirley’s care, Shirley’s way.
*Terms and Conditions Apply, see here.
Reach out for a free consultation and join the many who've made the switch to better care!
What our Southcare Stars are saying...
Discover moreWhy Noreen and Michael made the switch
Noreen didn’t get to choose her in-home care when she left hospital and when it wasn’t working for her, she fixed it by switching to Southcare and says it’s the best decision she’s made to stay independent at home.
Michael wasn’t happy with his in-home care provider because of inconsistency and lack of communication, so he switched and says he now gets the golden care he deserves… he is living in his golden era after all!
