Welcome to Southcare!

Thank you for trusting us to provide support to help you stay independent, comfortable and connected in the place you love most — your home. We have been helping people since 1982, and our team love what they do, so rest assured, when we say you are in good hands, we mean it!

Here you will find a range of resources to support your care journey with Southcare.

Need more support? Our caring hands are happy to help.

Contact us - In home folder

Emergency Medical Response 

Index

Welcome letter

Share the Care

What’s on at Southcare

How to contact Southcare

Southcare Connect App

Care participant response times

Helpful contact numbers

 

Pricing - In home folder

CHSP Price Schedule (effective November 2025) and service types

Support at Home Price Schedule effective 1 July 2026

Understanding the Support at Home classifications and budgets

How you can use your Support at Home funds

Explaining Support at Home co-contributions

Private Care Price Schedule, effective 1 July 2026

Request Direct Debit Form

Explaining the no-worse off principle

Feedback 1 - In home folder

Ways to provide feedback

We care about what you think feedback form (online)

We care about what you think feedback form (flyer)

Our Commitment to Open Disclosure

Other Services - In home folder

Travel easier with your Cabcharge card

Understanding Support at Home

In home nursing and clinical care

Southcare’s Wellness Checks

Restorative Care Pathway

End-of-Life Pathway

Assistive Technology and Home Modifications scheme

Helpful tips - In home folder

Cleaning Guidelines and List of Approved Chemicals

Home gardening maintenance criteria for CHSP participants

Stay safe and prevent infections

Helping you if you fall

Your choices with Enduring Power of Attorney and Guardianship

Your choices with Advanced Health Directives

Understanding dementia

Home Care Safety with Restrictive Practices Awareness

Protect with Antimicrobial Stewardship

Tips for healthy vision and hearing

Continence concerns

Tips for nutrition, hydration and unintentional weight loss